From Support

Contents 1 Getting Started 1.1 What do I need in order to host a session with InstantPresenter? 1.2 Do I have to download software to use InstantPresenter? 1.3 How do I start a meeting with InstantPresenter? 1.4 How do I schedule a presentation with InstantPresenter? 2 How To 2.1 How do I record a presentation with InstantPresenter? 2.2 How do I playback a recorded presentation? 2.3 How do I share my Recordings with others? 2.4 How do I join an event from which I had received an invitation? 3 Features 3.1 Is InstantPresenter compatible with Mac users to attend online events? 3.2 Can we present with PowerPoint slides on InstantPresenter? What about PDFs? 3.3 How many broadcasted videos does InstantPresenter support during a session? 3.4 How do I make it so the other attendees can’t see each other on the attendance list? 3.5 How do I change an attendee to a presenter during the presentation? 3.6 An attendee has been promoted to Presenter but is not heard over the InstantPresenter platform. What must the presenter do? 3.7 How can I enlarge the video of the presenters? 3.8 Can I collect payments from invited participants with InstantPresenter? 3.9 Are URL links active within slides for attendees viewing the presentation with InstantPresenter? 4 Troubleshooting 4.1 I have been invited to an event but when I click meeting link, I get the message “We're sorry. The presentation you are trying to view is currently not active. Please try again later.” What do I do? 4.2 I think I have a Popup Blocker that is prevent me from joining the webinar. How can I join the webinar? 4.3 What do I do if I receive an “unable to connect to the presentation” error message? 4.4 Attendees complain that Presenter’s audio comes in too loud. What options do attendees have to adjust volume? 4.5 I'm hearing an echo in the webinar presentation when speaking. What can I do to eliminate the echo? 4.6 Why can’t my audience hear me speak with the microphone? 4.7 Why can’t my audience see my video feed? 5 Screen Sharing 5.1 What do I need to Screen Share in InstantPresenter? 5.2 Why does the Presenter's Video freeze when Screen Sharing? 5.3 What if a participant can't see my screen when Screen Sharing with InstantPresenter? 5.4 Why is the screen sharing slow / blurry / poor quality? 6 Billing 6.1 How do I update my credit card billing information with InstantPresenter? 6.2 When I attempt to log in to my account, the window says invalid password? 6.3 What are my options for subscription length? 6.4 How do I upgrade my monthly subscription plan(s) with InstantPresenter? 6.5 What are my billing options? 7 TECHNICAL 7.1 What do I need (system requirements) to host or attend a session with InstantPresenter? 7.2 How can I convert video files that are not in Flash format so I may upload to InstantPresenter? 7.3 What are the bandwidth minimum requirements for screen sharing? 7.4 Can a PowerPoint presentation consist of audio or video? 7.5 I have a PowerPoint file which exceeds the maximum file size, what can we do to reduce the file size without removing slides or splitting up presentation? 7.6 Why is the presenter's video slow / choppy / poor quality? 7.7 How do I verify microphone and speaker settings on a Mac? 7.8 Does InstantPresenter support video playback during presentations? 7.9 What do I do if the presenters screen is too small on my computer while I am watching them share a screen?

Getting Started

What do I need in order to host a session with InstantPresenter?

With InstantPresenter, there's no hardware or software to purchase. A microphone, a webcam, and an Internet connection are all you need.

Do I have to download software to use InstantPresenter?

InstantPresenter is web-based, which means that there is no software to download or install. Certain features, such as sharing your screen, will require a small browser-based plug-in to be installed, but your attendees will never need to download in order to participate in your event.

How do I start a meeting with InstantPresenter?

From your InstantPresenter Account Manager, click the green “Start Session” button of the presentation you would like to begin. Once your presentation is open, click “Yes” on the following dialog box “Would you like to start your presentation session now? This will allow your audience to join your presentation.” This will start your meeting and allow attendees to log-in.

How do I schedule a presentation with InstantPresenter?

From your InstantPresenter Account Manager, click on Send Invitations from the Options menu for the presentation you would like to create email invitations. Enter the email addresses of the recipients, specify the time and date of the event, and then preview the email invitation prior to sending. Once you click send, they will be sent the invitations.

How To

How do I record a presentation with InstantPresenter?

From inside your “meeting room,” in the Presentation Control area, click the “Record” button once you are ready to begin recording. You will then receive a dialog box to confirm. Click “Start Recording” to begin recording. You will notice a red dot labeled “Recording” in the upper left hand corner over the presenter's screen when recording is live. To stop recording, simply repeat the steps and click “Stop Recording” or “End the Session” from the Presentation Controls window.

How do I playback a recorded presentation?

From the InstantPresenter Account Manager, click “Manage Recordings” to view. Click “Play Recording” to playback the presentation event.

How do I share my Recordings with others?

From the InstantPresenter Account Manager, click “Manage Recordings” to view all of your recordings. Note the Audience URL beside each recording. This is the web address URL that you can share with anyone else. Feel free to send this URL via email, or post it on your website or blog.

How do I join an event from which I had received an invitation?

To join an event, simply click the link sent to you in the invitation email for the presentation. Fill out the required registration information and click “Enter the Presentation.”

Features

Is InstantPresenter compatible with Mac users to attend online events?

Yes, you can attend or present in any meeting or event with a Mac-based computer using either Safari or Firefox.

Can we present with PowerPoint slides on InstantPresenter? What about PDFs?

Yes, you can use PowerPoint 2003 and PowerPoint 2007 slides. Not only can you upload PowerPoint presentations, but InstantPresenter also supports PDF documents, Word documents, and Excel spreadsheets.

How many broadcasted videos does InstantPresenter support during a session?

You are allowed up to 6 presenters broadcasting video from their webcams. However, please keep in mind that this is a “Broadband” feature, and that you will need to have a fast internet connection.

How do I make it so the other attendees can’t see each other on the attendance list?

Under the Attendee List select “make attendance private.” By selecting this option the attendees can only see the presenter and themselves.

How do I change an attendee to a presenter during the presentation?

Click on the attendees name, and then click on “Make a Presenter.” To allow this person to be the current speaker so that they can share their screen, click on the presenter and then click on “Set as Current Speaker.” For more information on the different types of users, please see the User Roles section of our manual.

An attendee has been promoted to Presenter but is not heard over the InstantPresenter platform. What must the presenter do?

All presenters must click the “Start Broadcast” button so they can begin speaking. The “Start Broadcast” button is located immediately below the presenter's window in the upper left hand corner. Also, test your microphone connection in our Microphone Settings Wizard under the “Presentations” tab.

How can I enlarge the video of the presenters?

To adjust the video feed screen size, click and drag the icon in the lower right hand corner and stretch towards the right.

Can I collect payments from invited participants with InstantPresenter?

Yes. With the optional PayPal feature, you may collect payments from participants for events with your merchant PayPal account.

Are URL links active within slides for attendees viewing the presentation with InstantPresenter?

Yes, links are active within the text chat module and slides of presentation module! A new browser window will open once attendees click the link. They will also be able to return to the presentation without any interruptions.

Troubleshooting

I have been invited to an event but when I click meeting link, I get the message “We're sorry. The presentation you are trying to view is currently not active. Please try again later.” What do I do?

Once confirming the time and date of the event, it may be that the host of the event has not made the session available. Check back in about 5 minutes. Once the session is available, you will be able to login to the event. Otherwise, please contact the event host for more information.

I think I have a Popup Blocker that is prevent me from joining the webinar. How can I join the webinar?

For information on disabling pop-up blockers, see our Pop-Up Blocker page.

What do I do if I receive an “unable to connect to the presentation” error message?

This may indicate that you are behind a firewall that is not allowing you to connect to the webinar. Please visit our System Test for more details regarding the current status of your system. If you are not able to connect to any RTMP or Screen Sharing ports then you will need to adjust your firewall settings.

Attendees complain that Presenter’s audio comes in too loud. What options do attendees have to adjust volume?

Simply turn down the volume on your speakers, or move your mouse over to the presenter you wish to adjust the volume. Note the Volume level slider, Audio mute, and Video mute. Adjust the audio level by moving the slider to the left.

I'm hearing an echo in the webinar presentation when speaking. What can I do to eliminate the echo?

This is because your microphone is picking up the sound from your speakers. To reduce the amount of echo, move the microphone and speakers as far apart as possible or turning your speakers down. We also highly recommend using a headset which will eliminate the echo.

Why can’t my audience hear me speak with the microphone?

Be sure to click “Start Broadcast” for the audience to hear you. Make sure that your microphone is plugged in, and the volume is set accordingly. Also, verify the microphone settings with InstantPresenter by clicking “Presentation – Microphone Settings.” Also ensure that no other programs might be using your sound card, such as Skype, or any other sound recording or playback program. Walk through our Microphone Settings Wizard under the Presentation Tab to verify it is working.

Why can’t my audience see my video feed?

Be sure to click “Start Broadcast” for the audience to see you. Make sure that your webcam is plugged in. Also, verify the Video settings with InstantPresenter by clicking “Presentation – Video Settings.” From the Video Settings Wizard, walk through the web cam set up, make sure your camera is selected and you can see your image on the test window. Also ensure that no other open programs might be using your webcam, such as Skype, or any other IM or Chat programs. Click here to get the latest version of Flash.

Screen Sharing

What do I need to Screen Share in InstantPresenter?

InstantPresenter has a “Screen Sharing Plug-in” that must be installed to utilize Screen Sharing. For Internet Explorer on Windows, this is a small ActiveX control. For Firefox or Safari on either Mac or Windows, this is a Java Applet. Either way, it only takes 1 minute to install, and only the presenters who wish to share their screen need to do it. Viewers don’t have to install anything.

Why does the Presenter's Video freeze when Screen Sharing?

Screen Sharing is a version of a video feed. To save bandwidth during the presentation, InstantPresenter pauses the video feed so the screen sharing can have the clarity and speed to keep the quality of the presentation.

What if a participant can't see my screen when Screen Sharing with InstantPresenter?

Try restarting the screen sharing session, or closing the window and reconnecting to the service, or have them log out and log back into your session. Also, make sure you have a wired internet connection not a wireless connection.

Why is the screen sharing slow / blurry / poor quality?

This is usually because of an internet connection issue, either on your side or on the audience members’ side. For best experiences we recommend a broadband connection. Also make sure to set your screen resolution to a maximum of 1024x768.

A viewer can also control how the screen is displayed. If it’s too small, they can click on “Actual Size” in the upper right corner of the window, and this will zoom the screen. “Fit to Screen” will make the presenter’s screen fit in the Screen Sharing window.

Billing

How do I update my credit card billing information with InstantPresenter?

To update your billing information, simply log in to your InstantPresenter Account Manager and click the Profile tab in the upper right hand corner. Scroll down Billing Information and click the Modify Billing Information link.

When I attempt to log in to my account, the window says invalid password?

If you cannot remember your password, please contact Support and we will provide you with your password. or support@Instantpresenter.com

What are my options for subscription length?

We offer monthly, 3-month, 6-month, yearly, or pay-per-use subscriptions.

How do I upgrade my monthly subscription plan(s) with InstantPresenter?

If you need to change any of your monthly subscription plans, please e-mail support@instantpresenter.com or call 1-800-706-6762.

What are my billing options?

We accept Visa, MasterCard and American Express for monthly subscriptions. Other payment terms may be arranged for longer contract periods.

For further billing or subscription related questions contact our sales team at 1-800-706-6762.

TECHNICAL

What do I need (system requirements) to host or attend a session with InstantPresenter?

Minimum requirements to host or attend fully interactive meetings using InstantPresenter:

• Microsoft Internet Explorer, Mozilla Firefox, Safari or Chrome
• JavaScript and cookies enabled in the browser
• Broadband connection
• Webcam and microphone for Presenters and computer speakers for Attendees

See System Requirements for a detailed list.

How can I convert video files that are not in Flash format so I may upload to InstantPresenter?

There are many software applications available which can perform this conversion. A program we suggest is Riva Flash Encoder. With this software, you can convert your video files to Flash (flv).

What are the bandwidth minimum requirements for screen sharing?

To successfully broadcast with the Screen Share feature, the presenter will require a minimum of 256kbps (500kbps is recommended)

Can a PowerPoint presentation consist of audio or video?

InstantPresenter does not support PowerPoint presentations with embedded media content. The one option you do have is to convert the media file to a Flash video (flv), upload into InstantPresenter, and playback on your cue during your presentation.

I have a PowerPoint file which exceeds the maximum file size, what can we do to reduce the file size without removing slides or splitting up presentation?

It may be that your PowerPoint consists of many large images. Try compressing the images of your slides with PowerPoint to reduce the file size:

Why is the presenter's video slow / choppy / poor quality?

This is usually because of an internet connection issue. In order to ensure the best experience, we recommend a broadband connection. If you are on dial-up here are some things you can try:

1. Make sure there aren't any other applications open that can consume your bandwidth, such as instant messaging, email programs or other web sites.
2. Set your connection type to Modem in the Connection Settings dialog if you have Dial up and set to DSL/CABLE/TI is you have Broadband.(see Presenter Broadcast Module)

How do I verify microphone and speaker settings on a Mac?

Within System Preferences, check Sound and verify both Input (microphone) and output (Speakers) are properly configure and working. To avoid echo… be sure speakers are disabled when using headset as the output as the microphone will pick up that as well.

Does InstantPresenter support video playback during presentations?

Yes. With InstantPresenter you can upload Flash video (FLV) or other video content into your presentation. Certain content can’t be converted to FLV, but our system will attempt to convert most MPG, AVI, WMV and QuickTime video files.

What do I do if the presenters screen is too small on my computer while I am watching them share a screen?

This is because your screen resolution or screen size is larger than theirs, and your screen has to be "squished" to fit on their screen. There are a few different options available:

• -Best Option - Set your screen resolution to something lower than theirs, such as 800x600 or 1024x768.
• -Have your audience click on the "Maximize Viewing Area" located in the upper right corner of the content area